We want to ensure you purchase from us with confidence and know that you are getting the quality product you expected. See our 30-day Return Policy
How to request a Return Merchandise Authorization (RMA) Number:
- Download the WSC RMA Request form below
- Fill out all applicable fields
- Forward the completed form to RMA@wesellcell.com
Please Note: You must be given an RMA number before returning any devices, and the RMA request form must be submitted for approval. Failure to follow this procedure may result in a delay in processing your credit request.
Partial Credits Instead of Returns
We understand that in some cases, our customers would prefer to get a partial credit on a defective device rather than incur the shipping cost of returns. If this is your preference, please fill out the Partial Credit Form and send it to RMA@wesellcell.com. Please also provide photos/videos of the items showing the issue and the IMEI of the unit in the email. These requests will be handled on a case-by-case basis in the sole discretion of the Company.
*Please note that this does not apply to devices with Critical Defects (see above for a list of Critical Defects). No customer should ever receive a device with a Critical Defect. If an item is received with a Critical Defect, an RMA should be requested immediately.