We want to ensure you purchase from us with confidence and know that you are getting the quality product you expected.
Please see our robust Limited Warranty and Return Policy for detailed information about remedies for any issues you may experience with the product, and prior to submitting any return or credit requests.
How to request a Return Merchandise Authorization (RMA) Number:
- Download the WSC RMA Request form below
- Fill out all applicable fields
- Forward the completed form to RMA@wesellcell.com
Please Note: You must be given an RMA number before returning any devices, and the RMA request form must be submitted for approval. Failure to follow this procedure may result in a delay in processing your credit request.
Partial Credits Instead of Returns
We understand that in some cases, our customers would prefer to get a partial credit on a defective device rather than incur the shipping cost of returns. If this is your preference, please fill out the Partial Credit Form and send it to RMA@wesellcell.com. Please also provide photos/videos of the items showing the issue and the IMEI of the unit in the email. These requests will be handled on a case-by-case basis in the sole discretion of the Company.
*Please note that this does not apply to devices with Critical Defects (see above for a list of Critical Defects). No customer should ever receive a device with a Critical Defect. If an item is received with a Critical Defect, an RMA should be requested immediately.